If you are a participant in the energy marketplace and would like to seek guidance regarding compliance with a legal or regulatory obligation, or have questions on how the market operates, we encourage you to complete the form below to submit your enquiry. The OEB is committed to providing a response to these enquiries within 5 business days. Please note that fields marked with an asterisk (
*
) are mandatory.
Please note that we must ask for your privacy consent to determine if we have your permission to store/share your enquiry with other OEB staff or regulated utility, if necessary.
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Privacy Consent:
No
Yes
Contact Information
Company Name:
*
First Name:
*
Last Name:
*
Phone:
*
Email:
Address 1:
City:
Province:
Postal Code:
Country:
Licensee Information
Licensee Type:
Electricity Distributor
Electricity Generator
Electricity Retailer
Electricity Transmitter
Electricity Wholesaler
Gas Distributor
Gas Marketer
Licensee Name:
Enquiry
*
Enquiry Type:
Affiliate Relationships Code (ARC)
Application of Board Order
Application of Rate Order
Audit/Accounting Requirements
Billing Procedures (to Customers)
Capacity Allocation
Code of Conduct for Gas Marketers
Conservation and Demand Management (CDM)
Cost Allocation
Cost Recovery
Cost Responsibility (Distributor)
Cost Responsibility (Generator)
Customer Billing Procedures
Customer Connection Costs and Procedures
Customer Disconnection
Customer Security Deposit
Deferral Account
Delays from Host Distributor
Disconnection
Distribution Planning
Distribution System Code (DSC)
Distributor Owned Generation
Electricity Retailer Code of Conduct
Electronic Business Transactions (EBT)
Facilities Applications
Gas Distribution Access Rule (GDAR)
Generator Account Set-up
Generator Connection
Generator Connection Costs and Procedures
Generator Deposit
Incentive Rate Mechanism (IRM)
Licensing Requirements
Metering (FIT)
Metering (microFIT)
Net Metering
Non-discriminatory Access
OPA FIT General
OPA microFit General
OPG Rebate
Rates Application Requirements
Reporting Requirements (RRR)
Retail Settlement Code (RSC)
RPP Charges
Security Deposit
Settlement and Billing (FIT)
Settlement and Billing (microFIT)
Settlements (Wholesale/Retail)
Smart Grid
Smart Meters
Standard Offer Program (RESOP)
Standard Supply Service Code (SSS)
Submeter Service Issues
System Expansion
System Safety
Transmission System Code (TSC)
Transmission Connection Costs and Procedures
Other
Other Enquiry Type:
This is mandatory if the Enquiry Type is blank
*
Your Enquiry: